How to Report PM Petrol Relief Scheme Issues Online Using PAK App: Complete Guide

Rising fuel prices pose a daily financial challenge for low-income commuters, delivery workers, and small business owners across Pakistan. To soften this impact, the Government of Pakistan launched the Prime Minister’s Fuel Relief Scheme. This initiative provides eligible citizens—specifically owners of motorcycles, rickshaws, Qingqis, and small cars up to 800cc—a subsidy of Rs. 100 per liter.

While millions of citizens have registered for the program, many beneficiaries encounter issues on the ground. Common problems include petrol pumps refusing to honor discount tokens, wrong token deduction records, digital app errors, or registration glitches.

To address these complaints, the Ministry of Information Technology and Telecommunication (MoITT) has integrated a dedicated Fuel Complaint System into the official PAK App. This feature allows citizens to report fuel station irregularities, track their complaints in real time, and resolve subsidy issues without visiting government offices.

What Is the Prime Minister Petrol Relief Scheme?

The PM Petrol Relief Scheme is a targeted financial assistance program designed to lower travel costs for working-class citizens.

Key Benefits and Eligibility Criteria

• Motorcycles, Rickshaws, and Qingqis: Owners can receive up to 20 liters of subsidized petrol per month. The relief is released in convenient 5-liter digital tokens.

• Small Cars (Up to 800cc): Eligible vehicle owners receive up to 30 liters of subsidized fuel monthly, provided via 10-liter digital tokens.

• Discount Value: A direct discount of Rs. 100 per liter is deducted from the official pump rate at designated petrol stations upon presenting a valid token.
  
  

Citizens without a smartphone can still register and request tokens via SMS by texting 9771. However, filing formal complaints against overcharging or service denial requires using the PAK App or contacting support.

How to Register a Fuel Complaint on the PAK App

The government’s PAK App acts as a unified digital platform connecting citizens to essential federal services. The complaint feature creates a direct, accountable link between fuel beneficiaries and regulatory authorities.

1. Download and Log In to the PAK App

Available on Google Play and Apple App Store.

Open the PAK App on your smartphone. Log in using your verified Pak ID single sign-on or complete the quick citizen registration process using your CNIC and mobile number.

2. Select the Fuel Complaint Option

From the primary dashboard, navigate to the PM Fuel Relief Scheme section and tap on “Fuel Complaint.”

3. Choose Your Complaint Category

Select the specific category that matches your problem:

• Fuel Price / Subsidy Inquiry: Discrepancies in the Rs. 100 per liter discount.

• Fuel Pump Status / Refusal: Petrol pump operators refusing to accept valid digital tokens.

• Token / System Errors: Issues regarding unused tokens showing as spent.
  
  

4. Enter Station & Violation Details

Provide the exact name, city, and location of the petrol station involved. Type a brief description outlining what went wrong during your transaction.

5. Attach Photo Evidence

Upload a clear picture of your petrol receipt, your digital fuel token SMS, or proof of the pump location. Photo evidence speeds up official review.

6. Submit and Track Application Status

Tap Submit. The app generates a unique tracking ID. You can re-open the PAK App anytime to monitor updates as district authorities and the Ministry review your complaint.

Why the Digital Complaint System Matters

Before this digital update, citizens facing issues at petrol pumps had limited ways to report non-compliant dealers or technical bugs.

The PAK App complaint mechanism introduces three main improvements:

1. Direct Accountability: Petrol stations that refuse valid tokens or overcharge beneficiaries face regulatory inspection once flagged in the system.

2. Real-Time Status Tracking: Users can see whether their reported issue is pending, under investigation, or resolved without needing to call helpline agents repeatedly.

3. Data-Driven Enforcement: The Ministry of IT and Telecom uses aggregated complaint data to identify regions or specific fuel stations with high failure rates, helping improve the overall relief delivery network.
   
   

Quick Reference: Registering & Claiming Petrol Relief Tokens via SMS

For daily operations, keep these official shortcodes saved on your mobile device:

To register for the PM Petrol Relief Scheme, send an SMS with REG <CNIC> <Vehicle No> <Province Initial> <Reg Date> to 9771 (ensuring there are no spaces in the vehicle number). Right before visiting a petrol pump, text TOK to 9771 to receive a unique digital fuel token code to show the operator. If you face any issues, open the PAK App, select Fuel Complaint, enter the pump details with photo evidence, and submit your request for digital tracking.

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